Returns & Refunds Policy
When shopping here at The Cabo Coffee Company, you are covered by our 30-Day Buyer Protection Guarantee!
We want you to be happy with the products you purchase from us! While the vast majority of our transactions are smooth and our customers are happy, sometimes quality or shipping issues arise from time to time.
We’ll do our best to resolve them quickly.
Our Return Policy extends for 30 days after you’ve received your order. Please contact us at firstname.lastname@example.org ASAP so we can resolve your issue as soon as possible. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or replacement.
The first thing to do is contact us at email@example.com! DO NOT automatically return your product to the shipping address on the package.
Orders Received Damaged
If your order arrives damaged, please send a photo showing the damage to firstname.lastname@example.org. A cell phone photo is fine — this is required by our manufacturers for insurance purposes. In most cases, a replacement will be sent to you, and there is no need to return the damaged product.
If you would prefer a refund, you will need to return the original product to us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns on products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Personalised items.
- Gift cards
- Downloadable products
- Some health and personal care items
To complete your return, send us your request along with your order number. We will provide you with a proper return address. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Books with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send a photo showing the damage along with your email.
Contact us first before returning a product. We will provide you with the proper address for returns.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions about our Returns Policy, please contact us at: email@example.com